§ IX. STANDARDS OF SERVICE.

A.

Performance Evaluations—The Company shall hold scheduled performance evaluation sessions within thirty (30) days of the first, third, sixth, ninth, and twelfth anniversary dates of the Company's award of the franchise and as may be required by Federal and State law. All evaluation meetings shall be open to the public and announced in a local newspaper of general circulation at least ten (10) days prior to the meeting. Topics which may be discussed at any scheduled evaluation session may include but are not limited to, service, rate structures, services provided, programming offered, customer complaints, privacy, and company rules. Company shall submit to City a written report detailing the comments had as such evaluation sessions and any actions to be taken by Company in response to said comments.

B.

Initial Installation—Within five (5) working days after receiving a request for cable service, the Company shall make the necessary installation for persons who indicate their willingness to subscribe to the cable system. At any time the installation exceeds five (5) working days, the Company will implement a contingency plan to include but not be limited to, overtime authority or the hiring of independent contractors.

C.

Service Standards -The Company shall maintain the following service standards:

1.

The Company shall put, keep, and maintain all parts of the system in good condition throughout the entire Franchise.

2.

The Company shall render efficient service, make repairs promptly, and interrupt only for good cause and for the shortest time possible. Such interruptions, insofar as possible and practicable, shall be preceded by notice and shall occur during periods of minimum system use.

3.

Company shall, at all times, keep the City and the subscribers informed of its programming lineups, and all proposed changes in the programming lineup shall be reported to the City and the subscribers at least thirty (30) days prior to the proposed implementation where Company has been provided at least thirty (30) days notice.

4.

Company shall pass through all closed-captioning signals received by the system for the hearing impaired as required by FCC rules and regulations.

D.

Construction and Technical Standards—The Company shall construct, install, operate and maintain its system in a manner consistent with all laws, ordinances, construction standards, governmental requirements and FCC technical standards. In addition, the Company shall provide the City with a written report of the result of the Company's annual proof of performance tests conducted pursuant to FCC standards and requirements.